Privacy Policy
Information used with a clear purpose.
Who we are
hayvenluux operates hayvenluux.shop. Our company address is 22 Rue De La Combe, 43100 Cohade, France. For privacy questions, email [email protected].
Information you provide
We may receive information you provide when shopping or contacting us, including your name, email, telephone number, shipping and billing addresses, company name, selected products, order details, payment status and customer support correspondence. Payment information may be processed by a payment service provider when you authorize a transaction.
How we use information
We use information as necessary to process payments, assess and fulfill orders, arrange delivery, assist with returns and refunds, respond to customer inquiries, maintain business records and meet applicable legal obligations. Depending on the activity, processing may be necessary for a contract, a legal obligation or our legitimate interest in operating and supporting the store. Where consent is required, we rely on that consent.
Service Providers and Partners
We may share information with trusted service providers, such as payment processors, delivery companies, hosting providers, and customer support providers, as necessary to fulfill orders, process payments, or provide other requested services. We may also disclose information when required by applicable law.
Browser storage and site access
The shopping cart uses local browser storage to remember product selections and quantities between visits. Hosting services may process technical access information necessary to serve the website. See our Cookie Policy for the storage used by this site. We do not use marketing analytics or advertising trackers on this website.
Retention and international processing
Information is retained for as long as necessary for its purpose and applicable legal obligations; the period depends on the type of information and the circumstances. As a France-based business serving US customers, processing may involve service providers in other countries. Applicable data protection requirements govern any such transfers.
Your privacy requests
Depending on applicable law, you may have rights to access, correct, delete or restrict use of personal information, object to certain processing, request portability or withdraw consent. Contact [email protected] to make a request. Applicable legal requirements may affect how a request can be fulfilled. You may also contact your relevant data protection authority.
Updates
We may update this policy as our services or applicable requirements change. The version published on this page describes our policy.
Questions? [email protected]